A Note Before You Buy

Our goal is to ensure every customer is satisfied—while also minimizing unnecessary damage and costs that can be avoided with the right expectations upfront.

Most of our customers are returning buyers or professionals setting up calibrated home theaters or production spaces. They usually know exactly what they’re trying to solve—whether that’s improving color accuracy, reducing eye strain, or meeting professional standards.

It’s true that even a budget TV can look better with any decent bias light. But there’s a point of diminishing returns, and that’s where accuracy becomes either critical or overkill.

MediaLight is engineered to preserve color fidelity and contrast perception in calibrated spaces, using 6500K (D65) lighting—the same white point used in mastering for film and TV. That only matters if your display can actually reproduce those colors accurately.

If your TV has weak panel technology, our light won’t fix that. But bias lighting still makes a big difference—especially for perceived contrast and certainly for reducing eye strain. MediaLight can enhance almost any setup, but you don’t need a $100 light for a $100 display. You might get 80% of the benefit from something less accurate—and that’s a perfectly valid consideration.

There are plenty of reasons to choose MediaLight or our lower-cost LX1—like flicker-free dimming, custom LED components with very high CRI, what you might call full-spectrum output, and industry-leading warranties. But if pinpoint accuracy isn’t essential and your main concern is simply reducing eye strain, a more affordable LED strip may serve your needs just fine.

You’ve probably heard the saying: "Good, cheap, or reliable—pick two."

We chose good and reliable. That means we’re not the cheapest option—and we don’t try to be. There are already thousands of low-cost lights out there. Very few are built for this level of quality and performance. 

We don’t do persuasion marketing. If our lights require convincing, they’re probably not the right match—at least not yet. If and when precision matters, you’ll know. And when that time comes, we’ll be here.

Returns & Cancellations

We accept returns of both unopened and unused items—but there’s a distinction:

• Unopened items are considered new and resellable. These are eligible for a full refund (minus shipping, if applicable).
• Opened but unused items may be eligible for full refund, but are subject to inspection. Because people may have very different ideas of what “like new” means, these may be subject to restocking fees or, in some cases, refused altogether—especially if there's evidence of:
  
  • Pet hair
  • Cigarette smoke
  • Physical damage (e.g., improper repacking, damaged LED strips, etc.)

If you’re not 100% sure our products are right for you, we encourage you to wait until you are. We’d rather be the right tool at the right time than a disappointing experiment. And even if you don’t come back, we hope our website helped inform your search.

Order Cancellations

We process orders quickly. If you need to cancel, contact us right away.
If the order has already shipped or reached fulfillment, cancellation may no longer be possible. However, once it arrives, it may still be eligible for return under the above policy.

Return Instructions

To initiate a return:

• Contact us within 45 days of purchase to request a return authorization.
• Once approved, return items within 14 days of authorization,
• Items must be in like-new condition with original packaging.
• LED strips must have their adhesive backing intact to be eligible for return. If you’re just testing placement, consider using masking tape or painter’s tape instead of peeling the backing. (Think of it like trying on clothes—you can return them as long as you don’t remove the tags, alter them, or leave stains).
• Calibration tools (e.g., Sync-One2) and opened discs are not returnable.
• We can provide a prepaid label (U.S. only), with the cost deducted from your refund.

Exchanges are always free in the U.S. Please allow up to 2 weeks for return processing.

Warranty Coverage

• MediaLight: 5 years on 5v LED strips, 3 years on lamps, bulbs and 24v LED strips
• LX1: 2 years
• Coverage applies to items sold by authorized dealers. We’ll still do our best to help with verification if you’re unsure about the source.