FedEx International Priority: Charged at our discounted rates.
FedEx International Connect Plus (FICP): Charged at our discounted rates and free above $100 USD.
We also offer USPS First Class Mail on certain low-cost items, and only to certain areas. We limit the use of postal shipments because of the higher risk of lost items.
When you order more than $100 worth of merchandise, any "shipping" charges are solely VAT and customs. In many countries, the import taxes for LED products are very low. The VAT is your country's own VAT percentage.
FICP is generally less expensive than FedEx International Priority. It takes a few days more but the difference is usually one or two days.in return for the slightly slower rate, FedEx also waves brokerage fees for this rate which means that the overall cost of shipping by FICP is usually very attractive.
Even though fees are prepaid, there may be customs and other delays beyond our control that cause late delivery. We don’t refund shipping unless we are eligible for a refund from the carrier. If we are eligible for a refund, then we certainly will refund shipping to you!
If you use a freight forwarder, please understand that once a package is tendered to a freight forwarder, it is considered delivered even if the forwarder loses the item. Most international shipping problems are related to freight forwarders losing, mishandling and damaging shipments. It happens frequently enough that we want to make you aware of the risks. We don't have a problem with you using them, but please be aware.
There are also some warranty limitations that apply to freight forwarding, impacting how replacement parts are sent to you, and which do not apply when you use our international shipping option. Read our warranty page for more details.