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There will be a modest price increase (an average of 5%) across the MediaLight range effective 1 June, 2022.
The LX1 range will not be affected. A blog post is forthcoming.
There will be a modest price increase (an average of 5%) across the MediaLight range effective 1 June, 2022.
The LX1 range will not be affected. A blog post is forthcoming.

International shipping

🚨⚠️THIS IS WHERE WE ALERT YOU ABOUT YOUR RESPONSIBILITY TO PAY VAT AND CUSTOMS DUTIES.🚨⚠️

Please read this page in its entirety prior to placing an international order. 

We do not refund ANY customs or VAT for which you are responsible.

To avoid surprises, we give you the option of selecting FedEx, which includes all of the customs and VAT fees. Otherwise, you should expect to pay the postal carrier or your local customs bureau. You might get lucky, but you might also get unlucky. 

Circumstances beyond our control may cause delays to some destinations. We appreciate your patience. A delayed delivery is not automatically presumed lost. 

First Class International: To see your cost, add the items that you want to the shopping cart and enter your country and postal code. Shipping cost depends on the destination, size and weight of your ordered products. 

You are responsible for any taxes and customs fees in your country. Depending on the value of the order and your destination country, you might not be charged anything at all.

In some countries, like Brazil, taxes far exceed the cost of our products. We are never responsible for customs when you choose first class mail. And we hate to have to say that if you don’t pay the fees and the item is not delivered, you will not qualify for a refund from us.

For avoidance of doubt, if you don’t pay to clear customs or don’t respond to your local delivery network if information is requested, your order will be forfeited and your money will not be refunded. Be sure to include a valid phone number during checkout so that you can be reached by your local authorities. These are international regulations and not our own. 

The fastest and most transparent shipping method is Fedex below:

FedEx International Priority: Charged at our discounted rates for orders up to $200. Free for orders $200 and up (excluding customs duties and VAT, which are your responsibility). 

If the amount shown at checkout is higher, those are your taxes and fees bundled into the shipping cost. Even though fees are prepaid, there may be customs and other delays beyond our control that cause late delivery. We don’t refund shipping unless we are eligible for a refund from the carrier. 

If you use a freight forwarder, please understand that once a package is tendered to a freight forwarder, it is considered delivered even if the forwarder loses the item. The vast majority of international shipping problems are related to freight forwarders losing, mishandling and damaging shipments. It happens frequently enough that we want to make you aware of the risks. 

There are also some warranty limitations that apply to freight forwarding, impacting how replacement parts are sent to you, and which do not apply when you use our international shipping option. Read our warranty page for more details.