🚨⚠️THIS IS WHERE WE ALERT YOU ABOUT YOUR RESPONSIBILITY TO PAY VAT AND CUSTOMS DUTIES.🚨⚠️
Please read this page in its entirety prior to placing an international order.
We do not refund ANY customs or VAT for which you are responsible.
To avoid surprises, we give you the option of selecting FedEx, which includes all of the customs and VAT fees. Otherwise, you should expect to pay the postal carrier or your local customs bureau. You might get lucky, but you might also get unlucky.
Circumstances beyond our control may cause delays to some destinations. We appreciate your patience. A delayed delivery is not automatically presumed lost.
First Class International: NO LONGER AVAILABLE. We’ve suspended this method because it does not meet our service expectations. While we were sending orders out with insurance, it’s not possible to submit a claim until 60 days have passed.
We got tired of wasting time tracking USPS packages.
FedEx International Priority: Charged at our discounted rates, and free above certain minimum thresholds that vary by country (excluding customs duties and VAT, which are your responsibility).
If the amount shown at checkout is higher, those are your taxes and fees bundled into the shipping cost. Even though fees are prepaid, there may be customs and other delays beyond our control that cause late delivery. We don’t refund shipping unless we are eligible for a refund from the carrier.
If you use a freight forwarder, please understand that once a package is tendered to a freight forwarder, it is considered delivered even if the forwarder loses the item. The vast majority of international shipping problems are related to freight forwarders losing, mishandling and damaging shipments. It happens frequently enough that we want to make you aware of the risks.
There are also some warranty limitations that apply to freight forwarding, impacting how replacement parts are sent to you, and which do not apply when you use our international shipping option. Read our warranty page for more details.